No phone for more than 2 months

I lost my phone on the 15th of May and lodged my claim with Finrite Administrators shortly thereafter. This was the beginning of a never ending nightmare. I have had to call in every week to follow up on my claim and each week I get a different story as to why my claim is not being finalised. The most irritating thing is they continue to debit my account for their premium but keep saying my account is in arrears even after providing them with a statement from Telkom showing that my account is actually on a positive balance. I am now approaching 3 months without a phone because of the inefficiency of these ********. It is disgusting how they have zero respect for customers and how their ill trained call centre agents treat people.