No need for them to stay in business

I was ****** off my phone more than a week ago, and as per insurance requirement gathered the necessary documents needed and had a case opened. I then submitted the application with Jet (Tembisa) for the phone I brought at Edgars in Midrand. After I was informed that the claims application for the ****** Samsung J7 was not received I made sure that the store sent the e-mail as required. I later called the Finrite call-centre using my own airtime to check whether the approval of the application would require what length of time. Throughout the 2 hours long, totaling to 4 calls, I was told that the insurance was cancelled and the lady that was assisting me told me that it is not the "job" of finrite to tell me when the accounts is closed. After I asked what constituted to the insurance closure, she asked me to hold on the line , of which I did for more than 20 minutes.

This is not the first time this has happened to me, premiums for the insurance were "inexplicably" rejected by the bank which makes no sense. I am not retaking another insurance with these people, I have had the phone hung up 3 times because they refuse to help whilst they are able to receive premiums every month from me.