No feedback, Zero Services!

Before lockdown, my phone got damaged and I called the insurance only to be told to hold onto the phone until lockdown is over (unprofessional)

So I held onto the phone and sent an emailing for claims (still no respond to this day) .. On level 4 I took the phone to telkom and handed it in. No one has ever communicated anything to me and it has been a week thus far calling finrite is a waste of airtime and time as no one picks up.

Can someone give me answers or return my phone and cancel this insurance because clearly they have better things to do than to insure our phones.