1 reviews | Active since Oct 2016
No feedback or proper service, refused to approve my claim
<p>Cellphone submitted on the 24th September 2016 and the claim is declined (after I was the one to even call them and find out what the hold-up is with my cellphone). They advised that my claim was decline reason being that I claimed more than 3 times in the period of 12 months ( this is not true, this is my 2nd claim).</p> <p> </p> <p>Then they cancelled my insurence and then they now refuse to bring back my cellphone, the one they refused to fix. </p> <p> </p> <p>I need to have my unfixed phone so that I can take to the guy at the corner who will fix it even much lesser and will not give me the run around, I have insurence at that time and they are useless and giving me lame excuses for not fixing my cellphone in time. </p>
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We will be providing you with feedback shortly.
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Kind regards
Finrite
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
Hi
Reason for my phone to be sent back was because the insurance removed/cancelled my claim after they told me that I had already claimed more than 3 times in the space of 12 months period and this is entirely false!!!!!!!!!
My other claim is outside of this 12 months they are talking about and this current claim would have been my 3rd claim so I really do not understand why my claim is declined because I paid my premiums and the access fee you always ask for.
I did not even damage this stupid phone as I had bought it during Aug and I took to you guys because I am insured by you and it would have been less stress. But looks this turned into a whole nightmare.
I am not impressed by your company at all whatsoever, their 3 limit claims is not even applicable to me yet my claim was declined!! I just feel like I am ****** or unfairly treated by the insurance and there are clearly inconsistencies with your terms and conditions.
This is wrong in every way, why in the world did I have to write on Hello Peter to even get proper service from you guys??
I am highly unhappy with the outcome of the cellphone not being fixed by you guys.
Hi
Reason for my phone to be sent back was because the insurance removed/cancelled my claim after they told me that I had already claimed more than 3 times in the space of 12 months period and this is entirely false!!!!!!!!!
My other claim is outside of this 12 months they are talking about and this current claim would have been my 3rd claim so I really do not understand why my claim is declined because I paid my premiums and the access fee you always ask for.
I did not even damage this stupid phone as I had bought it during Aug and I took to you guys because I am insured by you and it would have been less stress. But looks this turned into a whole nightmare.
I am not impressed by your company at all whatsoever, their 3 limit claims is not even applicable to me yet my claim was declined!! I just feel like I am ****** or unfairly treated by the insurance and there are clearly inconsistencies with your terms and conditions.
This is wrong in every way, why in the world did I have to write on Hello Peter to even get proper service from you guys??
I am highly unhappy with the outcome of the cellphone not being fixed by you guys.
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite