No Feedback on claim

Hello Finrite, kindly respond to the emails we are sending you. I made a claim and supp**** all the information needed on Monday, ever since then the communication is dead, I since received the text that the assessment of my claim will be made within 48 hours and the other text of an extra charge effective from month end September and that was it, I never heard from you ever again since, tried to reach out twice with emails and there's no response. I am in the dark and needs way forward with timeline, my career depends on communication hence the need of an effective communication that will be the determining factor that should I make alternatives or not since I honestly cannot afford to go weeks without communication let alone months like many of the reviews suggests that things take forever to be processed. Claim Ref: Finrite FSP46042 kindly provide feedback.