No Feedback nothing

i have been battling to put in a claim with these people, then October i have been communicating with Kgomotso Masenya regarding my claim for the cellphone, she never responded to my mail with all the questions that i had, she sent me a mail stating that i need to pay access had a follow up question to her regarding the access no feedback from her, paid the access sent proof of payment still no feedback it has been 2 months nothing she reads my email( read receipt) but chooses to ignore them......