NO FEEDBACK? NO ACKNOWLEDGEMENT OF RECEIPT?

Since the 20th Of May 2020 I have been trying to get my device insurance cancelled. I have sent emails to a number of email addresses and still no feedback. In my eyes Telkom cannot be held accountable for this so let's not even go there.

It would be so much help if you would deliver on your committed highest ethical standards that you speak of... SERVICES ARE REQUIRED EVEN DURING THE PANDEMIC JUST AS YOU REQUIRE PAYMENT.... NO?? Highly disappointed, no feedback, no acknowledgement???