no feedback given and phone not even fixed

I took my phone in for repairs on the 1st of May in Maponya Mall. i was told it will only be taken on the 4th and i understood that as the only working day was the Monday. I called to the shop on Friday just to find out if they have taken the phone and they cornfirmed that they have. I then called Finrite on *** on the 13th and i spoke to a lady and she adviced me that i needed to have dates on my claim so i told her that on the 28th of March the phone fel and on the 16th it switched off and i couldn't charge it and after 3days the phone came back on but the battery started to swell up. so now when i called today iwas told that the phone wasn't taken for repairs but the claim was updated. its going for a month now and the phone is still not fixed and the service level agreement was 5 working days.<br> My frustration is that no one is even bothering to call me and give me feedback all i need is the phone fixed ASAP<br> <br>