NO FEEDBACK FROM INSURANCE COMPANY

I bought a phone through Markham store in Kimberly. My phone was ****** on 12/10/2015 and reported the matter to the police and followed all the necessary procedure to file a claim with the insurance on 13/10/2015. I have been going to the store and I get excuses every time .... The insurance is still reviewing the case, the insurance is not picking up, BLAH, BLAH, BLAH. I am very disappointed with this insurance company I am still with no phone and yet no feedback whether I am getting the phone or not. The saddest part of it all is that I am still paying insurance event to this day. Its now December the 3rd (two months later) and I still have not heard anything from the insurance. When I go to Markham the cashiers are also of no help.