no feedback from finrite

I put down a claim since the 18th of February to this day i have not recieve feedback i call the call centre on the 2-03-2016 only then i got my excess fee and claim number CSCLM1636 after so much effort i paid it in the excess fee yesterday on the 03-03-2016 and emailed the proof of payment to [Email Removed] and [Email Removed] and i get an automated response that the mail box are full that i must try again later of which i did and still get an automated response even this morning i try still the same thing.<br> <br> i dnt have my simcard as it was ****** with my phone i have been waiting for my phone since the 18-02-2016 till to this day no assistance and no phone so its difficult for me to call finrite as everyone i know dont use cell c and i was hoping they will communicate with me on my email but still nothing i have my email address on the affidavid i send to them still no feedback.<br> <br> please assist as this is frastrating and am mesirable without my phone.