no Feedback for my claim

I lost two cellphones. I submitted the claim on the 25 July 2015(one in Exact and another at Sterns) in the Boulders shopping center. I then got sms's to confirm that they received my claims. I was advised by the consultants that I will receive the feedback within two weeks. <br> I have called the customer care to check the progress, and was advised that nothing reflect on the system, I have tried calling again after then. It's either the consultants don't see anything or the customer care is not available. <br>