NO FEEDBACK

I PAID MY EXCESS ON 9 JULY 2015 AND STILL THEY HAVEN'T RE INBURSE ME WITH A NEW PHONE. EVERY TIME I CALL THE CALL CENTRE I GET A DIFFERENT AGENT AND IT TAKE 15 MINUTES FOR THEM TO CHECK ON UPDATES. THEY WHER SUPPOSE TO REPLACE MY BLACKBERRY 9720 ONLY TO FIND OUT THE DELIVERED IT TO LIMPOPO INSTEAD OF BLOEMFONTEIN AND THEY DISPACHT IT TO ANOTHER CUSTOMER. NO THEY TELL ME THE PHONE IS DISCONTINUED. THE ONLY OPTION I'M GIVEN IS BETWEEN A NOKIA LUMIA 530 AND SAMSUNG GALAXY TREND PLUS, BUT IN THE BEGINNING I HAD MORE THEN 4 OPTIONS TO CHOICE FROM. I ENDED UP CHOOSING THE NOKIA LUMIA TWO WEEKS LATER NO FEEDBACK TILL NOW.