No feedback

To whom it may concern. I have had insurance with edgars administered by finrite underwritten by hollard for about two years. I recently had my first claim where i was a victim of a *******. I gathered the neccessary documents made a case, obtained ITC blacklist number and then went into edgars and handed information over to a lady at the cellphone section. This was last week already. I came back the weekend just to find out if a claim has been processed i was advised it is under investigation and feedback will be provided monday for the latest. Well its wednesday and no feedback was given . A ll i would like to know is the actual status of my claim i hate to resort to this type of method for answers. I have a DUEL CARD on my mothers account. My email is [Email Removed] I would like correspondence via email.