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I took out cellphone insurance when i purchase a new phone in Sept17. The phone was ****** out of my parents home at my sistets funrale on the 17/3/2018. I complete all forms and submit it. My first call was on the 8 may and they told me they send it to the underwriters. I call on the 15/16/17/28/29. The consultants pick up the phone and drop it. They also do not return call or email. I have two name Feliciaty and sepho and not answer.