NO FEED BACK AT ALL

On the 10th.08.2015 I took out insurance with cell c's Third party insurance company called C-surance. They are administered by Finright insurance company, on the 31.08.2015 I logged a claim for a lost cell phone and reported it. I was told by Beverly that my policy was not captured and that was because they had a system glitch during the time I took out the policy, however she had sent me claim forms and advised me that she will speak to the Data capturing team for them to load me and for my claim to be processed accordingly. It has been 07 days and I have not received any call or feedback from Beverly since I submitted my claim, I have called in, sent email countless times. This morning 07.09.2015 I called in again spoke to Thami and he advised me NOTHING has been done and that he will get underwriting to call me and get my banking details so they can proceed with the claim all this was supposed to be done last week. and he is not sure when underwriting will call me back which I find UNACCEPTABLE for such an urgent matter, I am really not impressed with the service I am getting and hope that all this will be sorted out by Thursday, I don't have a mobile phone.