No fault report

I am extremely disappointed in the services of Telkom. My landline does not work since November 2018 and I am not in a position to do business on my phone. I have to use my cell phone for all business calls and no incoming calls from clients. I reported this fault several times. I am however still paying my service account but do not get any service from the supplier. If this carries on for another month, I am going to claim the last nine months fees paid to Telkom with interest.