No delivery of cellphone

I lost my phone on the 17th of June and opened a case as required at the police station. I sent through all the document required to the Finrite paid my excess of R600 on the 22nd June 2015. I had to call to confirm and ask for progress on my claim and was told of the two options that I had of the phones they had in stock. I decided to top up by R1000 to get what I wanted and paid that on the 23rd of June 2015 during this phone call I gave my delivery details and was told it would take 4 to 5 working days. I again had to call to get acknowledgement of receipt and progress report, again I gave my address and was told it was only then that it was noted for delivery.<br> Yesterday on the 30th of June after 5 working days I was told that they did not have my address noted! its been 5 days still I have not received anything from them. And today I get an email asking me to confirm my address which was wrong and was told to wait another 4 to 5 working days again! I have important phone calls and emails that I am missing as a results of their delay tactics. Please can you deliver as per the first agreement, as I pay my premium with no fail for the past 2 years. PLEASE