No Delivery

<p>I am writing again to show dissatisfaction on the service that I received. I have been communicating with finrite administrator Khaya Simelane , who has been making promises to deliver the headseat at Game Southgate. To date I am still waiting I even sent him an email to check on the progress of the matter no one has come back to me. I have attached the email communication that happened between us below.Affter doing all that was requested I am still waiting and honestly this is the worst service by far.</p> <p> </p> <p>Good Day <br />I am referring to the below message what is the progress?</p> <p> </p> <p><br />Regards</p> <p>Patricia Khumalo</p> <p> ********** 097</p> <p> </p> <p><br /> <br />From: Monimang Makhale ********** />Sent: 06 October 2016 11:41 AM<br />To: Khaya Simelane<br />Subject: Re: Bad customer service and being sent from pillar to post GMPOL ********** *** <br />Good day</p> <p> </p> <p><br />I do not have a problem with the collection at Southgate however the set insured for was a Samsung J1 and not a mini?</p> <p> </p> <p><br />Regards</p> <p>Patricia Khumalo</p> <p> ********** 097</p> <p> </p> <p><br /> <br />From: Khaya Simelane ********** />Sent: 06 October 2016 10:52 AM<br />To: Monimang Makhale<br />Cc: Complaints<br />Subject: RE: Bad customer service and being sent from pillar to post GMPOL ********** *** <br />Good day,</p> <p> </p> <p>Please be advised that your replacement option at Southgate is Samsung J1 Mini. Please be advised that I may arrange for you to collect in store if this is suitable for you.</p> <p> </p> <p>Warm regards,</p> <p> </p> <p>Exclusively authorized to provide assistance in Complaints Administration</p> <p>Khaya Simelane | Complaints Administrator</p> <p>Finrite Insurance Administrators</p> <p>Property Park | 389c Ontdekkers Rd | Florida | 1709</p> <p>P O Box 22524 | Helderkruin | 1733</p> <p>t +27 10 ********** | f +***2 ********** |</p> <p> </p> <p> </p> <p> </p> <p>From: Monimang Makhale ********** <br />Sent: 05 October 2016 09:09 AM<br />To: Khaya Simelane<br />Subject: Re: Bad customer service and being sent from pillar to post GMPOL ********** ***<br /> </p> <p>Good Morning</p> <p> </p> <p>The nearest Game store for me is Southgate.</p> <p> </p> <p>Regards</p> <p>Patricia Khumalo</p> <p> ********** 097</p> <p> </p> <p><br />From: Khaya Simelane ********** />Sent: 05 October 2016 07:21 AM<br />To: Monimang Makhale<br />Cc: Complaints<br />Subject: RE: Bad customer service and being sent from pillar to post GMPOL ********** ***</p> <p> <br />Hi Patricia,</p> <p> </p> <p>Please be advised that I acknowledge receipt of the payment. Kindly advise of you nearest Game store so I may attempt to arrange for you to collect the handset in store?</p> <p> </p> <p>Warm regards,</p> <p> </p> <p>Exclusively authorized to provide assistance in Complaints Administration</p> <p>Khaya Simelane | Complaints Administrator</p> <p>Finrite Insurance Administrators</p> <p>Property Park | 389c Ontdekkers Rd | Florida | 1709</p> <p>P O Box 22524 | Helderkruin | 1733</p> <p>t +27 10 ********** | f +***2 ********** |</p> <p> </p> <p> </p> <p> </p> <p>From: Monimang Makhale ********** <br />Sent: 04 October 2016 11:57 AM<br />To: Khaya Simelane<br />Subject: Re: Bad customer service and being sent from pillar to post GMPOL ********** ***<br /> </p> <p>Hi Khaya</p> <p> </p> <p>I cancelled my premium on the 26/08 2016, I was advised that the premium will still be debited at the end of the month so I will be covered, and again it will be debited at the end of September as you work on a 30day notice. My account was debited end august and not September I didn't put a stop order against finrite and don't know why it was not debited. However I have made payment of the outstanding R52.00 now and attached proof of payment.</p> <p> </p> <p>Regards</p> <p>Patricia Khumalo</p> <p> ********** 097</p> <p> </p> <p><br />From: Khaya Simelane ********** />Sent: 04 October 2016 11:00 AM<br />To: Monimang Makhale<br />Cc: Complaints<br />Subject: RE: Bad customer service and being sent from pillar to post GMPOL ********** ***</p> <p> <br />Hi Patricia,</p> <p> </p> <p>Please be advised that we acknowledge receipt of your complaint and would like to assist you accordingly. Please also further accept my sincerest apologies for the delay and inconvenience encountered.</p> <p> </p> <p>Upon investigation, it was concluded that there is an outstanding premium of R52 required to procced. This reason for this is that you cancelled your policy and the loss occurred in the following month. Please see below premium banking details and advise when you will be able to make the premium payment:</p> <p> </p> <p>Premiums<br />Account Number<br />Bank<br />Branch Code<br />Reference Number<br />Finrite <br /> ********** 9248<br />FNB<br />250655<br /> <br /> </p> <p>Please send me the proof of payment.</p> <p> </p> <p>Herewith is your complaint tracking number: 26363</p> <p> </p> <p> </p>