NO COMMUNICATION

So I sent the documents I needed to for my claim on the 5th of October. I did not receive feedback on whether my claim had been received. I then called on the 6th of October and spoke to Terry-Ann Thompson and she said that my claim had been loaded and that they will revert back to me. I sent an email to ********** on the 10th of October requesting feedback on my claim and no response. It is highly frustrating as I am not receiving any communication from finrite. All I request is to be kept in the loop of what is happening and how long I have to wait.