No commu

Since my phone has been ****** in Dec 2019, until now I do not have a phone. Finrite does not communicate with its clients. In order to know the process of claim one has to call them and it takes more then 30 Min to get to speak to someone. The last time I call before calling today, the previous consultant said all is in order authorisation will take place in a day and I will get my phone, a week past nothing. Today I call, I'm asking information that I emailed a week ago and told that it has to go the authorisation process. How many time is it supposed to be authorised? If maybe this was communicated to me either by email or SMS I would have long time given them the relevant information required. This is poor service.