NO CLIENT CARE and ZERO SERVICE

<p>I have been holding the line forever, once a consultant picks up i have the unfortunate opportunity to speak to "Puleng" who firstly doesnt greet, runs off on the script that the electronic voice has been spewing while i was holding, then she disappears from the line, no response but i can hear the activity in the background, after the 3rd hello she responds with a "is it a cellphone or tablet?" she doesnt know who the person on the line is she didnt give me opportunity to give her my details so that i can explain my problem to her, she returns with one hell of an attitude saying i'm the one who didnt hear her because she's been saying how can she assist, she never did becuase i could hear her background but not a word from her. Can someone who knows TCF in that call center please return my call becuase i would like to cancel my contract with you. I will not give my hard earned money to people who have no idea the importance and value of a customer.</p>