No claims processed by Finrite, worst insurance

My cellphone has been damaged and I have been contacting the call centre for collection for nearly a month. The call centre is always experiencing high call volumes and it always takes about 30 minutes to speak to someone. And things just go down hill from there every single time. I have had the line dropped multiple times. I have had to speak to people that seemed annoyed that I even called. Just very rude people. I myself work in a call centre and am appalled at the **** service given at this company. All agents I have spoken to were clueless, leaving me on hold for long periods, wasting my airtime and each one provided different information. My emails don't get a response either. No one has collected my phone and I have stayed home an entire week to try to get answers but still nothing from this company. Finrite does not care for their customers and Telkom should get rid of them.