No assistance with claim passing the buck eith Telcom

Finrite are requesting my suspension letter from Telcom. We do not receive such letters so shows plain incompetence. Telkom sais they are crazy as they cannot give me anything other than maybe a screen grab off the computer. Alberton branch Manager. So they refusr to entertain my claim my problem!!! The call center is almost impossible to to get through too snd when you do after 15 attempts they cut me off and said it is the underwriters and no one csn help me and I am cut off. SO WHAT DO I DO NOW??????