Nightmarish Service

I submitted a claim on the 11th of November and heard nothing until today and when I called Edgars Standerton they told the insurance company just says the claim has been elevated and they gave me their number and when i called i got the same attitude.<br> <br> I'm Still being deducted for a cellphone i don't own anymore please resolve this issue urgently I'm supposed to get feedback on my claim within seven days and its now December and I haven't had my claim paid yet.<br> <br>