Nightmare of a service!!

Finrite has to be the worst service provider,my phone was booked in for repairs..I was never contacted about the excess fee that needs to be paid.Telkom then informed me about it when I went instore and payment was done accordingly. There is no correspondence about the progress of the phone,I have to spend my own airtime to seek feedback. I called in on Tuesday to find out about the progress I was told I will contacted by close of business and still waiting for that correspondence and then today I spoke to Abongile and I was told my phone is still being repaired. I then asked to speak to the manager or anyone superior and was told they all in meetings and on top of that I can't be directed to the Repairs Dept. I am now without my phone for 2 months because of incompetence from Telkom and Finrite Administrators and the sad part is that I pay both these companies every month.