NIGHTMARE OF A INSURANCE

<p>I have a cellphone insurance with Game and Holland under finrite Administrators. I laided a claim for my cellphone to be repaired I faxed all the relevant documentation, I then waited to weeks for my phone to be couried to the get repaired. They eventually took it, finrite administrators didnot even call me to notify me that they had received my phone and how long it will take for it to get repaired after waiting for a month and weeks I called them to find out the progress of my phone, I don't know whether they are short-staffed or simply dont care i had to wait more than 30 minutes for my call to be answered, 30 minutes!! I'm a student I don't have that much airtime lying around. The agent told me that my phone had been fixed however I need to deposit R150, i was ****ed why didnt anyone care to tell me this? but because I wanted my phone I calmed downed andd deposited the money and faxed them the proof of payment. Still nothing!! all i keep on getting is stupid sms that additional information is required, for the last passt two weeks I been trying to get ahold of an Finrite agent but with no Luck!! I even left a complaint on their website still nothing. I need my phone please!!</p>