Neverending bad services from Finrite

I would like to follow up on my last complaint.. Finrite did contact me after my hello Peter complaint and asked me for a delivery address which I promptly provided. Nine days have now passed and I have still not heard anything... I have called three times again today and all three times my call to the contact centre was dropped, I have been put on hold for about 10 minutes on each call and then it drops... I then called the 011 number and got to the reception desk. The reception clerk put me transferred me, but the phone just rang and rang... I then called back again. The reception clerk picked up and put me on hold (he said that he will try to find someone to speak to me). I am now on hold for another 6 minutes.... I have literally spent hours and a lot of money trying to sort this out... I would like to claim both the replacement phone and all of the premiums that I have paid since the beginning of this cover back as I believe there is no other way that the service will improve... companies like this should feel it in their pocket when the services is this bad....