BW
Bianca W

1 reviews | Active since Aug 2014

11 Mar 2015, 09:29

never dealt with this from insurance company in my

Good Day<br> <br> I am a very unhappy customer and I think the bad assistance from your team must be brought under somebody's attention.<br> <br> Since January I have been phoning non stop to get my phone insured. I have spoken to Epileng, Nancy and Natasha. Today at exactly 8:00 I phoned in, was told to hold on and after 20 minutes hanged up and phoned again<br> <br> Epileng answered and still remembered our previous conversations, she was quite amazed that I was not assisted and was transferred to sales just to be cut off.<br> <br> <br> <br> <br> To date I have been contacted by one consultant, at that time I did not have my IMEI number with me as I was driving and was promised that they will call me back the next day. What a joke.<br> <br> <br> <br> <br> I have been with you for a year and must say, after this experience I am dreading any claims.

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Replies (1)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply11 Mar 2015, 09:35
Official
Hello Bianca7376,

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***

Kind regards

Finrite