never been this disappointed

I have never seen a business so ***********..on the 18th of June i submitted all supporting documents for a claim i put in for my device and no communication was sent and on the 23rd of June i called to ask if they received the documents seen that there was no communication a consultant told me they had sent an sms on the 20th to the number i provided i told the lady i had not received anything and asked her to re-send so i could make the excess payment and she told me i will receive the sms after some hours..i waited and still got nothing i had to call again a day later and the consultant told me to write down their banking details to deposit the money which i did on Friday June 26th...again no communication was sent so yesterday the 1st of July i called them again to ask about the progress of my claim since nothing was sent to me, the consultant had the nerve to tell me that only yesterday he was updating the address where the device will be sent he added that they will put in an order for my device and i must call them on Saturday to check if they got it or not..i asked him why should i be the one doing all the follow ups he said to me well "there's only one person working in that department and if you where to wait for them to do the follow up with you, you would have to wait for about two months." i asked him "so a company as big as Finrite only has one person who deals with all of that?" and he confidently answered "unfortunately YES" now at that point i didn't know what to say really... i am disappointed at the service i got! now i have to continue waiting and for how long it all remains a mystery