Ms. T.D.H Mapena

I have been dealing with finrite administrators currently and my experience has been horrible. This is because I firstly struggled to reach them, secondly when I did get a hold of them it took quite a while to register my claim. Then it was said that the phone that was claimed for would be collected within 7 days and those days passed and I had to call again using my own airtime and waiting for several minutes only to be told the that the previous consultant did not complete the claim. I waited on the line whilst the other consultant dealt with the claim and then I kindly requested her to call me back, but she said there was a high call volume therefore calling me back would be difficult. The lady had taken all my details and still did not complete the claim. Had to call the 3rd time 2 days later and I kindly requested the guy to call me back and he did and my phone was collected the next day. On Friday the 30th of July 2021 I called the insurance and told them that I received a message saying my phone will be repaired upon the receipt of excess fee payment. I requested the amount and banking details via email or sms but it was said that I must write them down cause they do not send emails or text messages. The lady did tell me the excess would be R500 of which I went back to the policy which read that my excess fee would only be 10% of my claim amount of which I do think it would cost R5000 to repair a cracked screen of a Y9 prime 2019. Today on the 02nd of August 2021 I spoke to a lady called A****ine and requested a breakdown of everything and she said she did not know anything and that was shocking for me and also infuriating because I pay all my insurances well but it has taken a whole month to get my phone fixed.