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I have bought a cellphone last year at Jet, and I was advise to take a cellphone policy which cost me R66 per month, I have paid my insurance without fail for a year on the 10 Feb 2021 I lost my cellphone and consultant Jet for assistance.

I was told to get case numbers and the whole process so with regards to claiming from the insurance. I was not even advised that my insurance was Finrite until now because I'm claiming to receive my cellphone. on Thursday the 18 Feb 2020 I was advised that I need to pay R200 for access which I did. Today 22 Feb 2021 I still have not received my phone and they are taking me to pillar to post. I was promised that someone who deal with cash clients will call me because if you are a cash client you are not suppose to go to the store to get the cellphone. I have waited for a call and I called again now I was told the consultant captured my cellphone number incorrectly because Lebo who deals with cash clients was trying to call me and I did not answer, when I deputed that then I was told sorry your number is incorrect on the system.

I'm naming the Finrite insurance. I spoke to Susan team leader and explain my frustration. I need a proper apology and compensation on the bad treatment I received from them and NOT sorry man for the inconvenience.