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Christoff B

1 reviews | Active since Dec 2019

03 Dec 2019, 16:30

Most unreliable company in the world.

I cancelled my Finrite Insurance (Vodacom Insurance Registered with Finrite Pty Limited) on the 5th of August 2019 14:49 and according to Finrite the call has been recorded. The call center agent informed me that it'll take some time for the cancellation to take effect. The money is still being deducted from my account since then. This is ******* and I want this insurance cancelled and my money taken from me paid back since the cancellation as you can't even reach the, now. I have tried phoning numerous times and even went into the Vodacom store where no one was able to help. They tried calling too. When I got through to a call center agent later in the day they asked some details and said I had to wait so that they can confirm if the insurance is cancelled. After that there's just more of that music playing in the background with no help in sight. This company is very unreliable and you can not reach them when you need their help. What are you paying for exactly?

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Replies (2)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply04 Dec 2019, 09:08
Official
Dear Customer,

Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query.

Regards,
Finrite Customer Experience Team 
CB
Christoff B's update04 Feb 2020, 11:14
Reviewer Update
Hi there. Just to inform you; I have been contacted by one of your customer experience agents and I appreciate that, although the issue has not been solved yet. According to Vodacom whom I've been in contact with the insurance has been cancelled after technical difficulties but I've not been credited for the amount that I've lost over recent months. The amount for the insurance still went off my account on the 31st of December 2019 and I've been waiting to see if it does the same for the most recent payment. I'm hoping this gets resolved soon, thanks in advance.