Most unprofessional organization ever

<p>Where to start!! I purchased a Telefunken tablet for my son at Game. The tablet was ******, we reported it to finrite insurance admin, and this guy Zipuo said that we need to get a affidavit from the police station. We agreed and got the documents, after submitting the documents we contacted them again, they they asked us to deposit R150 for excess fee. We did that as they requested. He then told us it will take 4 to 5 working days and the tablet will be delivered. We waited patiently, and after 2 weeks they still did not deliver. I called again after waiting 20 minutes for someone to answer, a lady said to me they are sorry and we should get the tablet after another 4 to 5 working days we asked her for her name, she said they are not allowed to give out that information, WHY??? Because they know they running a ****! Again nothing was delivered. We called again, they sed to us that it is with the courier company and they are not sure why they didnt deliver and will call us back. Still no one called. We called again, another 45 minutes waiting for them to answer, they said Game is waiting for the affidavit. What bull****. Called again they said everything is in order and we should recieve the phone in 4 to 5 working days. After waiting no tablet was delivered. Called again today spoke to Zipuo he said that Game doesnt have stock of that phone and they will give us a vodafone tablet which is R1050 and we should deposit R50 to get the phone. They are so quick to debit the insurance fee and receive the deposits we make but they are not doing anything on they side. The staff when we call are so rude, Zipuo said we must put this hello peter and do what we want. We have made so many calls, costing us way more than the cost of that tablet. What do we have to do now to get the phone! I refuse to pay or deposit any more more money!! I want the tablet!</p>