Most REVOLTING service ever!!!!!

Policy Schedule ***

I have never been so disgusted with any service as much as I have been with Finrite. I made a claim on the 14 of May 2020, followed the procedure sent all documents as requested. After not hearing from them for over a week I called in and they told me I had to pay an excess, which I paid and waited again. When no one called me again I called on the 10th June 2020 and spoke to Cynthia who advised that they got the payment and they are processing the claim I should get a call back within 48hrs to advise if they still have the same phone or if they have to provide me with options to choose from. No one called back again, I called them on the 15th June 2020 and spoke to Karabo who advised they haven’t heard from their service provider, she put me on hold while she called them, came back and advised they were having a problem so she has no concrete answer for me. Karbo promised to get her supervisor to email me or she will call me before the end of the day. I called back again on Friday 19th June 2020 and Karabo answered the phone, she advised again that she is checking with the service provider but instead hanged up on me, 30 mins later I called in again and spoke to Olwethu who told me they have not heard from their service provider but she will email them and I must call back on Monday, when I told her I am tired of calling them without them making any efforts to communicate with me she promised to call me or get her supervisor to email me. I sent an email to their compalints departments immediately after but no one has responded.

Today I called in again and spoke to Athen/Anthen if I’m not mistaken, he advised that they still have not heard back from the service provider but he will email them again, being sick and tired of being told the same story I asked to speak to the supervisor who was not available (funny enough coz on his introduction he advised he is working under supervision). I asked that they call me before, it is now 2pm. I called them between 12pm-1pm more than 5 times but their call center number just gets cuts after a few rings. Now tell me what else am I supposed to do? Come to your offices personally? You guys have the worst service ever