Most Pathetic Service

<p>I sent a claim form to Frinrite on the 9th July 2016 with all the required documents to make a claim. I never got any acknowledgement that the claim has been received. I called them on Tuesday the 12th of July 2016 and was told my claim is being processed. I called again on the Wednesday the 13th and I got the same story. I called again on Friday and was place on hold for more than 15 minutes. I called again on Wednesday and addressed the issue with the guy who answered the phone and asked him not to put me on hold as I am running out of airtime and I call them every day then he just place my call on hold, when he got back he rudely told me that he has sent an email for the claim to be processed and that I should call on Thursday the 14th. I called again on Thursday and was told that the invoice has been received and now they need to check if my claim meed the term and conditions. I called lat afternoon on friday the 15th of July and was told that they are waiting for an invoice. I asked them how will it take to get an invoice and they said they should receive it in 24 hours. On Monday morning I called and they said I need to call again on Tuesay to find out the axcess amount and they told me to call angain on Tuesday. I called them on Tuesday and they told me that the axcess has not been claculated as yet. I called again today on Wednesday and they still tell me the axcess is not calculated and it takes 24 hours. How long am I going to call them till my claim is processed. How much airtime should I spend before my claim is finalised. The administrators are so rude and inconsiderated. They actually do not care if you complain. They do not even take the initiation to contact the customer and advice on the progress of the claim. They have the worse service ever. Please assist me to get my claim finalised because getting through these adminstrators is not easy and they don't actually care.</p>