Most horrible service from a call centre.

<p>I logged a claim last week Friday the 24/02/17 for my phone which I lost and was insured. I called them on Monday the 26/02/17 to check the progress of my claim and was told they had not received my documents. I keep calling them and waiting for long periods of time only to get my call disconnected. The call waiting time is ridiculous and when the agent finally answered the call they kept me waiting for another 10-15 minutes on the call. Also, when you send an email to ********** nobody bothers to reply.</p> <p> </p> <p>Agent told me that they do not have the phone in stock and I would need to keep calling back to check when the phone will be in stock. That means I'll spend the rest of forever calling them to check on when the phone will be available.</p> <p>The contact centre is totally unprofessional and they do not know how to treat their clients. I am in need of a phone which is why I insured my phone in the first place.</p> <p> </p> <p>I would not recommend this insurance to anybody else, their service is the worst.</p>