More pathetic service from Finrite Administrators

More of the pathetic service. Even after they have admitted to being at fault, they still are reluctant to settle my claim. They keep on hammering on the same note from day one, and 2 weeks later we are nowhere nearer to getting my claim settled even after I've made sure that I am up to date with my premiums. Their so-called call center (I call them useless center), keep on referring to the wrong insurance table, claiming that i should pay for insurance a year before I had the phone which has been released 8 months after the date they allege me insuring the phone. I surely hope the big bosses at Vodacom catch a wake-up and drop these pathetic company as an insurance underwriter for their Vodasure product. They are not in it for customer care, but to rob the clients blind. I've been to the Vodashop in Kolonnade 3 times, and every time when we hit them with the facts that they are wrong, the call gets dropped by their agent. They expect the client to keep on phoning time and again, landing number 100 in their call queue every time where you have to wait your turn to be dropped again. They clearly don't want or have the will to provide a service to the clients at all.