Money Grabbing Finrite

My experience with this company hasn’t been pleasant. I have cellphone insurance with them which was taken by my mother when she took out a contract with Telkom. In July I called to cancel the insurance and I was told that they can’t deal with me, they would need correspondence from my mother. That she should either email or call them. I was told that the subject should be her ID number and the body of the email should state that she’d like to cancel her policy with them. This was done and the email received no response. I went to Telkom and was made aware that the policy was still active. On the 3rd of September she called and was told that cover would end in 30 days and the policy would subsequently be canceled. Today I went to Telkom and was told that the policy was still active. Given that 2 attempts have been made to cancel the policy to no availe we feel that the next option is to lay a complaint with the Ombud.