Mission impossible:Phone claim

I have logged a damaged phone claim to this insurance via foschini from the 7th of August 2021 but till today i am been placed with. Yesterday I called them(after several attempts as they drop the phone sometimes) and I was told to go to foschini to get a new device to my surprise when i got there the authorisation wasn’t sent yet. Then on my way home they called to tell me the information I received before was incorrect so I will have to wait again… i guess until there’s a cure for Covid-19. These people are ***********.