misrepresentation

Good morning my name is Ruth Mgwenya a/c *** with telkom . during March 2020 . I went to telkom because there was no internet @Leondale .I Ask them if they can give a wireless router . They said the cables were ****** . I ask the consultant to make sure that I should be able to pay betwwen R400 to R500.00 not more than that .I Realised that I am paying I ask them to downgrade and because of lockdown I Could not go to the Alberton to query . Now they are charging R899 subscription & usage for wireless . Its been years I do not have the landline . I ask them to downgrade they say I must continue till 2022 its a contract . I had this account with them for more than 20 years . I explained that I can not afford the payment .The router that I got from them is not working I bought another router at Makro . I am told that there is nothing they can do . If you check my previous statement you can see how much I used to pay .During October they promised me the router but they did not send . the name of consultant is Portia.Please resolve this problem .my contact ***