Misinformed

In April a debit order(5th) didnt go through, i called finrite to ask if i should go make a cash payment or if they will deduct double and i was told they deduct double. May 5th i realised that they didnt deduct and i called spoke to Mathapelo and she adviced to go make a cash payment for the previous month and May and the policy will be sorted out which i did. June/July 5th same thing happened, i called spoke to Leesum and was told to go make a cash payment and the policy will be reactivated and they will start deducting from my account, today its the 5th no debit order i called in the morning spoke to Kamogelo and he advised me that i should send him roof of payment for june and july and did that, he promised to send me an email after 2hrs but he didnt so i decided to call again and spoke to Amogelang and he is telling me that my policy is lapsed and he doesnt think they will reinstate as all missed payments for prepaid customers they refund clients and cancel the policy. Please assist me because i dont want to cancel the insurance i need it active.