Masepa fela a insurance

I called last week and I spoke to Siya, he said that my claim has been approved and I should receive my cellphone today. I've been sending emails and calling no one is getting back to me and its difficult to get through the call centre. Today I spoke to Leticia who said something about a different cellphone I will receive, the call was cut, she never got back to me, when I called back she told they have a system problem, then hung up on me. I find this very unprofessional. Firnrite is full of **** and does not care about their customers. No one should wait this long to get a cell phone, yet D/O is running every month, paying for something I don't evene have in possession.