loss of trust

My handset has been to repairs for the third time now!on the 22 January 2015 to date their are trying to pass the buck on me stating different reasons why they cannot replace my phone.they also expect me to pay access for the repairs which i paid intially in 2014.is it really fair for me as customer to be without a phone for 3 months not counting last years months.why cant they give me new phone?How many times must the phone be fixed before its replaced?how many times do i have to pay access fee?Must i pay access even if they give me a new handset?i communicated with Reginald Matiti who seems not to care about me as customer and frustration caused by finrite.i have incured costs when making followups,emails,telephone enquiries and the time frame.why pass the buck from the alleged finrite sticker which they say i removed to the cause of damage is not accidental.unprofessionalism passing the buck when your technicians has failed to fix my phone.why repair again?i need a new phone.