Long Holding times and Rude call centre agents

Today at 12:39 calling the Hollard Game insurance call centre, I had to hold for +- 30 minutes to put my claim through. When I told the agent that they had long holding times she just brushed it of. When I asked that if she heard what I was saying she rudely \Yes maan I heard but we also have lots of clients I was so supprised at her tone before I could say anything else she hung up. Mind you I used my own airtime and held on for 30 minutes for someone to waste my money and hung instead of explaining if they a short stuffed or had high call volumes. This is unacceptable especially for such a big corporate company. <br> I am disappointed in the caliber of consultant you are hiring. They need to understand the customers are calling with they own money and paying their monthly premiums duly and expect good customer service from such a big company and not bring to disrepute.<br> <br> Kind Regards<br> Diana Mavovana"