logged a claim in septemer still not processed today

<p>on the 19th sept called the finrite to block and claim my phone from being lost.thier agent send me the claiming forms, on the 21st i send them back with all the required documents attched.called the call center there was no unswer. on the third day of calling them the after holding for more than 30 minuits a agent answered my call the did not receive my document so i resend them and they said that i will get a answer from them within the next 7 working days. i gave them that benefit. after 8 days i called they did not answer my calls anymore, after 45 minuits of holdin they would hang up the phone(disconect the call).</p> <p>on the12th cotober i called they answered after 45 minuits and the agent was only goin to send the claim to hallard and that only was goin to take another 7 days so i have to wait again the agent could not let me speak to a supervisor or the manager as they have a lot and the can not give me their datails or conacts so that i can complain about their service which i find so irritating and very bad for a customer service company. this is by far the worst service any person can get any where.</p> <p>i have still not received any information from them that would tell me progress of my claime and they are still deducting my money for that insurance that they do not want to pay my claim for.</p> <p> </p> <p>REPAY ALL MY INSTALMENTS THAT I'V PAYED OR REPLACE MY PHONE AS PROMISED WHEN TAKING THIS INSURANCE.</p> <p> </p>