Lies lies and more lies

Horrible horrible service!!! I submitted my claim on 13 May 2020, after 2 weeks and many calls later, Finrite finally picked my phone up from Telkom. After many more weeks of calling, they sent me my excess on 9 June 2020 which I paid immediately. On 12 June 2020 Finrite confirmed that they have received my excess ( I called them because they hadn't allocated it), many calls, almost everyday since I have gotten feedback that a new phone is being sent, oh no that was wrong your phone is being repaired, oh no, that was wrong a new phone is being sent and now today 24 June 2020, they tell me that ONLY now has the repair centre started to look at my phone. I am in utter SHOCK. I cannot believe the appalling level of service at Finrite. They lie to you and take your money and ignore you. I would recommend that EVERYONE please do not take up a policy with them as they do not give a **** about you come claim stage. They treat you like a nuisance and not like someone who has been paying premiums faithfully every month of years. WORST EXPERIENCE EVER!!! I have also requested copies of all my phone calls since 13 May 2020 and I have not received them. They are required to give them to me. I want proof of this shocking service, but they refuse. ******