LESSON LEARNT - READ REVIEWS BEFORE YOU COMMIT TO ANY INSURANCE!!!

When my phone fell and I had to claim from Finrite I decided to read up on some reviews regarding people's experiences with having to claim with them, DAMN!!! How I wish I actually did this research before I even took the insurance back in September 2018. Since then, never have claimed nor missed any payment to date.

Called to claim 22/10/2020 and the lady wasn't to helpful as she wanted the IMEI# and I told her I couldn't get it as I don't have the cellphone box and she said she can't help me till I get it. So, I decided I want to cancel my insurance and only then was she willing to advise me on how to get the IMEI#. Long story short, I sent what was required from me, no communication or an acknowledgement to confirm receipt of my docs. A week later I get an SMS to say the courier is on their way to collect the phone, I had not even prepared for the collection as all my things were on the phone, cellphone banking etc. I had to hand it in as it at the risk of loosing my data. 4 weeks later, I had to follow-up as no communication was done and their excuse was they sent an sms to the same number in which the took the cellphone. They took an alternative number and yet I was never contacted on it.

I am so unimpressed and disappointed that I wasted my money on this insurance, had to cancel it and request that my phone to be sent back unrepaired. I will be canceling all my other policies with Hollard as well, they really need to work on their customer service.