LACK OF CUSTOMER SERVICE

Since submitting my claim to them during July 2021 they have not once called me to give an update, I have to call them every time. I have been told the same story for the last 2 weeks and that they will escalate the matter. Yesterday I was told the last lady did not sent the email for authorisation I must call back at 12h00 today. today they still await authorisation I must call back again after 48 hours. Supervisors are not available and when I asked if they can email the supervisor tp escalate the matter I was told I will have to wait for 48 hours. Their customer service are just ***