Lack of Accoutablility

<p>I have been a cell c client for 6 years and have multpile contracts with them, thus I have multiple contracts with Csurance a division of finrite administrators.</p> <p> </p> <p>I have found over the years that they have a complete lack of accountability towards their clients and that their process is not made for efficiency and does not work independantly as it should.</p> <p> </p> <p>I have always had to make one call after the other to instruct them to follow steps in their claim process that should be automated.</p> <p> </p> <p>Currently I have a pending claim for a Sony xperia C3. I have called multiple times to request that they send through authorisation to the Cell Crepair centre to fix my cell phone, but to date it has not been done. When I call to query they assure me it is done, but did not do the 2 following things.</p> <p>A.: I requested that they call the repair centre and confirm receipt of the authorisation.</p> <p>B.: Forward proof of authorisation o that I have evidence that they have done what is required.</p> <p> </p> <p>Yet again I am disgusted and frustrated by the fact that their numerous call centre agents and team leaders do not take accoutnability and their system is not working. I have proven with every claim I have ever made, that they only process claims if youcall and while you are on the phone with them, not action takes place unless you hold them on the telephone line under seaming duress. I have stated to them and proved on many occasions that I had basically procesed my own claims due to the time spent on the phone and the instructions I have had to give them details the claims process that the staff do not know.</p> <p> </p> <p>Disgusting</p> <p>Frustrating</p> <p>and Disrespectful</p> <p> </p> <p>I am not aking Finrite for a favour, this is a service I pay for and when excess amounts are required they don't complain when you pay quickly.</p>