Just use common sense Finrite and suppliers

<p>This is very DISAPPOINTING: I lost my phone, opened a case and submitted a claim to Finrite. Paid the Excess fee immediately and Sphesihle advised me that the claim was authorised. I advised Sphesihle to advise the suppliers that I am interested in being replaced with a Sony Xperia aqua M4 and further advised that I am even willing to pay in the difference if need be. She further advised that she sent an email to the suppliers to confirm stock, It took many phone calls and email communication back and forth until the suppliers came back to her advising that they will replace me with the same Blackberry Z3, despite me offering to pay in the difference. I am actually not just saying they must replace me with an Sony Xperia, but I am advising that I will pay in the difference to cover the costs. Surely this shouldn't be a big deal? In casse you didn't know, Blackberry is being phased out, especially the Z3, so why would you still want to replace me with it? People who are on Edgars insurance administered by Finrite have a choice of their own replacements, why are you making things difficult for me? After already wasting time confirming stock, Why is it that only when it favours your company you can offer an alternatitve handsets to the clients but not when it favours the client? Use common sense, it still works out the same, still pay the amount you were gonna pay and I will cover the balance, it really can't be that difficult. You are letting this case drag for no reason. I urgently need my phone.</p>